Personal Wellness Plan

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The Healthfirst Personal Wellness Plan is for Medicaid Managed Care members who may benefit from extra behavioral health or substance abuse services. It offers all of the benefits in Medicaid, plus extra services like community support Education and Employment, Peer and Family Supports, and Managing Crises.

Did you receive a letter from New York State about joining HARP?
If you have questions about the letter you received, or need additional information about this plan, please call 1-855-725-3344

Plan Highlights:

  • All your current Medicaid benefits
  • Individual and group counseling
  • Crisis intervention services
  • Substance use disorder services
  • Continuing day treatment
  • Personalized recovery services
  • Assertive community treatment services
  • Access to home- and community-based services
  • NEW - Institution for Mental Disease (IMD) In Lieu of Service (ILS)
  • 24/7 access to care with telemedicine (Teladoc)*
  • 2021
Personal Wellness Plan
Summary of Benefits and Coverage (PDF)
Comprehensive Formulary
Eligible Age
21 to 64
Eligible Service Areas
Within New York City's five boroughs (the Bronx, Brooklyn, Manhattan, Queens, and Staten Island), Long Island, and Westchester, Orange, Rockland, and Sullivan counties
Other Eligibility Requirements
Enrolled in a Medicaid Managed Care plan
Identified by New York State as eligible for a Health and Recovery Plan
Dental Cleanings
$0 copay
Vision Exams
$0 copay
Telemedicine (Teladoc)
$0 copay
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The benefit information provided is a brief summary, not a complete description, of benefits. For more information, contact the plan.

Coverage is provided by Healthfirst Health Plan, Inc., Healthfirst PHSP, Inc., and/or Healthfirst Insurance Company, Inc. (together, “Healthfirst”). Plans contain exclusions and limitations.

Additional Benefits

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    24/7 Access to Telemedicine with Teladoc*

    Talk to a doctor any time—for a $0 copay. Connect with board-certified doctors through video chat or phone for prescriptions, help diagnosing and treating non-emergency conditions, and more. Access to dermatologists is also available.

Additional Benefits

  • 24/7 Access to Telemedicine with Teladoc*

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Frequently Asked

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Support When You Need It

We're happy to answer your questions.

Learn about enrollment


Monday to Friday, 9am–8pm

TTY English: 1-888-542-3821

TTY Español: 1-888-867-4132

Member Services


7 days a week, 24 hours a day

TTY English: 1-888-542-3821

TTY Español: 1-888-867-4132

Can't talk right now?

Request a callback and we’ll get back to you within one business day.

You can also visit our Virtual Community Office to connect with a local Healthfirst representative or to find a community office near you.

You can also go to the NY State of Health’s website to view your choices, or call the NY State of Health customer service center at 1-855-355-5777.

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