Contact | Healthfirst

Contact Healthfirst

For general questions about your health insurance, or to learn about our health plans, contact us by phone, or request a callback, visit us at our office locations.

We can visit you for in-person assistance. Request an appointment with our representative today.

Are you a member? Please call the number on your insurance ID card, or use the option below.

Get Support

Connect by Phone

We’re happy to answer any questions you may have.

Learn about enrollment

1-844-488-1486

Monday to Friday, 9am—8pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

Call us today

1-877-237-1303

7 days a week, 8am—8pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

Call us today

1-855-949-3668

Monday to Friday, 9am—5pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

Call Member Services

1-888-250-2220

Monday to Friday, 8am—8pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

Call Member Services

1-888-250-2220

Monday to Friday, 8am—8pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

Call Member Services

1-866-463-6743

Monday to Friday, 8am—6pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

Call Member Services

1-855-659-5971

7 days a week, 24 hours a day

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

Call Member Services

1-888-260-1010

7 days a week, 8am—8pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

Call Member Services

1-855-675-7630

7 days a week, 8am—8pm

TTY English: 711
TTY Español: 711

Call Member Services

1-800-633-9717

7 days a week, 24 hours a day

TDD/TTY English: 1-888-542-3821
TDD/TTY Español: 1-888-867-4132

Call Member Services

1-855-789-3668

Monday to Friday, 9am—5pm

TTY English: 1-855-779-1033

Call Member Services

1-866-463-6743

Monday to Friday, 8am—8pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

Provider Services

1-888-801-1660

Monday to Friday, 8:30am—5:30pm

Broker Services

1-855-456-3668

Monday to Friday, 9am—5pm

Employer Services

1-855-949-3668

Monday to Friday, 9am—5pm

Medicaid Managed
Care and Child Health Plus

1-855-566-2620

Monday to Friday, 9am—6pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

Essential Plan
and Leaf Plans

1-855-718-1822

Monday to Friday, 9am—6pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

1-844-488-1486

Monday to Friday, 9am—8pm

TTY English: 1-888-542-3821
TTY Español: 1-888-867-4132

If you need immediate medical assistance, please dial 911 or go to the emergency room at your local hospital. National Suicide Prevention Lifeline: 1-800-273-TALK (8255). Crisis Text Line: Text “Got5” to 741-741.

Can’t talk right now?

Request a Callback and we’ll get back to you within one business day.

Request a Callback

Walk–in support

Visit us in our community offices to pay bills, access your health benefits & more.

Find Nearby Offices
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Healthfirst

100 Church Street,
New York, NY 10007

Frequently Asked Questions

Why do I need health insurance?

Health insurance can help you stay healthy. Even if you’re in good health, health insurance can help you get access to primary care, to emergency treatment, and to free preventive services. You never know when an accident might happen, or if you’ll get sick and need to go to the hospital. If and when that day comes, the costs could be too expensive, and you and your family might not be able to afford the care you need. That’s where health insurance comes in. It’s good for your health, your wallet, and your future.

Why should I choose Healthfirst?

Healthfirst is a not-for-profit community organization sponsored by some of the most prestigious and nationally recognized hospitals and medical centers in New York. With more than a million members and growing, Healthfirst has been serving communities in New York City for more than 25 years. With access to thousands of doctors and specialists, you’re sure to find the service you need nearby. Each of our community offices is fully staffed with representatives who can answer questions—in many different languages—about our health insurance plans and programs, whether you’re a member or not.

How can I enroll in a Healthfirst plan?

The easiest way to enroll in a Healthfirst plan is to contact us. Our sales reps can guide you to the best plan for you and ease the enrollment process.

To learn more about our Healthfirst plans or find the one that’s right for you, use our plan recommendation tool.

Report Fraud & Compliance

Report Fraud & Compliance

Find out how to prevent or report fraud, waste, and other violations of company policy.

Learn more

Press & Media

Media Contact

For media inquiries, contact us at:
DCarter@Healthfirst.org

Press Kit

The Healthfirst press kit includes informational packet highlighting our mission, latest statistics, current health plan offerings, and more.

Download Press Kit